SHIPPING INFORMATION
Most of our orders are shipped out via Amazon.com shipping services.
SHIPPING RATES
All of our orders within North America are shipped for free!
DELIVERY TIMES
Orders placed during weekend are shipped on Monday. Orders are usually shipped on same business day and are estimated (but not guaranteed) to arrive within 7 business days (Unless you are an Amazon Prime Member- at which point, it is generally 2 business days). Orders must be placed by 2pm to ensure same day dispatch. Once shipped, Amazon will automatically send you a tracking number to your supplied email address.
INTERNATIONAL ORDERS
All of our International orders are handled on a per-order-basis. To place an order outside of the United States, please contact us via email. Please be advised that your country may charge additional import fees, duties or taxes for which Aurora Nutrascience cannot be held responsible. Please note that your country may have import restrictions on certain items; we recommend that you research before placing your order. If an item is not allowed into your country, we cannot be responsible for the cost of the product or the shipping. For this reason we do not ship supplement orders to Spain or Germany.
RETURNS
Aurora Nutrascience is committed to giving our customers quality products at an affordable price. If you are unsatisfied with our product we will gladly accept your return within 30 days of shipping date. Refunds will not be given for Mega-Liposomal bottles returned that have been fully consumed.
To return by mail, please send prepaid via UPS. Be sure to include your name and address on the label (we will not accept any packages without a return name and address). Allow 2 weeks for processing. Return policy is subject to change without notice.
TO PREPARE YOUR RETURN:
- Returns received after 30 days of sale must be unopened and are subject to a 20% restocking fee.
- Please include original invoice as well as a note with reason for return.
- All returns must be shipped via United Parcel Service (UPS).
CUSTOMER SERVICE
1 (800) 924-6810
